For most homeowners, the moment an outlet sparks or a breaker trips is also the moment of uncertainty — not just about the fix, but about the final bill. One family-owned electrical contractor in the Charlotte area is trying to remove that anxiety entirely by publishing a single, all-inclusive price before the technician ever arrives.
Matthew’s Electrical Services LLC, based in Indian Trail, North Carolina, has introduced a flat-rate repair service: $250 covers the service call, diagnostics, a safety inspection, and the repair or replacement of one breaker, switch, outlet, or light. The company says the price includes standard parts and labor, with no separate service call fee, and notes that a typical visit takes 30 to 60 minutes, with same-day service available.
Matthew’s Electrical Services LLC covers the visit, diagnostics and one minor repair for one price, with 24/7 availability around Charlotte
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“Hourly billing leaves customers guessing what a small repair will cost. A flat price removes the guessing. The customer knows the number before we start, and we can concentrate on fixing the problem safely,” said the Matthew’s Electrical Services team.
The company, run by partners Matthew and Kiril Sushenok, is licensed in both North Carolina (NC SP.SFD.38750) and South Carolina (SC RBE.3034), bonded and insured, and takes emergency calls around the clock. Its service area spans a radius of roughly 30 to 35 miles around Charlotte, with a particular focus on the south side, including Ballantyne, SouthPark, Matthews, Monroe, Waxhaw, Fort Mill, and Rock Hill.
Beyond the flat-rate repair, the contractor handles a broad range of work for houses, rental properties, and businesses. Services include fixing flickering lights, dead or sparking outlets, tripped or failing breakers, partial power outages, and damaged outdoor or underground wiring. The team also takes on new wiring and remodels, full-home rewiring, kitchen and bathroom lighting, dedicated circuits for large appliances, panel replacement and upgrades, EV charger installation, generators and backup power systems, hot tub and sauna wiring, and property management packages that include annual safety inspections and priority emergency repairs for tenants.
The $250 flat rate covers a diagnostic visit and safety inspection, one minor repair (one breaker, switch, outlet, or light), all standard parts and labor, and a 30-day workmanship warranty on clean, code-compliant work. Any additional repair performed during the same visit costs $125, parts and labor included.
Typical jobs that fit the flat-rate model include a tripped breaker that will not reset, a light or ceiling fan that stops working, an outlet or switch replacement, GFCI outlet installation or repair, and doorbell or outdoor light faults. The process is designed to be straightforward: call, diagnosis and safety check, repair, payment.
When the issue points to something more significant — an overloaded panel, damaged wiring, or a circuit that needs to be rerun — the technician explains the options and provides a clear estimate before any additional work begins.
With fall arriving, the company also recommends homeowners pay attention to often-overlooked parts of their electrical systems: checking the panel for loose connections, inspecting outdoor wiring before winter weather sets in, and having a plan for backup power, since winter storms can knock out electricity quickly.
Customer feedback suggests the approach is resonating. The company holds a 4.8 rating from 176 Google reviews, with reviewers frequently citing fair prices, clear communication, and a thorough diagnosis.
Homeowners and property managers can book the $250 service online or call to describe the problem. More details are available at https://matthewselectricalservicesllc.com/flat-rate-electric-repair/ or by phone at 980-427-3955.
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Why it matters: By shifting from hourly billing to a transparent flat rate for common repairs, this contractor is addressing a widespread consumer pain point — the fear of unpredictable service costs. If the model gains traction with the company’s 4.8-star customer base, it could signal a broader shift in how local trade services market themselves to cost-conscious homeowners.
