An approach to licensing that relies on features enables organizations to expand from 10 to 5,000 extensions without any rise in software expenses.
Growth is penalized by per-user charges. With VitalPBX, we designed things so that adding extension number 5,000 carries the same cost as extension 100 — the goal should be to encourage business expansion, not to force you to limit usage of your phone system.”— Rodrigo Cuadra, Chief Executive Officer, VitalPBX
VitalPBX, the enterprise-class PBX system that runs on Asterisk, is capturing the interest of IT administrators and managed service providers thanks to a pricing strategy that departs from conventional industry practice: costs are determined by feature sets and plan tier, not by the total number of users on the system.
The majority of commercial phone systems impose a per‑extension or per‑seat fee, so expenses rise with every new hire, office opening, or department addition. VitalPBX’s Enterprise, Call Center, and Multi‑Tenant plans, by contrast, provide a fixed‑price structure that accommodates as many as 5,000 extensions per plan, meaning the software bill remains constant as the organization grows.
This model holds special relevance for system integrators and MSPs that oversee communications for multiple clients, as well as for rapidly expanding SMBs that have moved beyond free or entry‑level PBX software but need to avoid unpredictable per‑seat fees as they scale up.
For smaller organizations and first‑time users, VitalPBX also provides a free Community edition supporting up to 10 extensions — a no‑cost way to test the platform before committing to a paid plan.
"Per-user pricing punishes growth. We built VitalPBX so that adding your 500th extension costs the same as your 10th — the incentive should be to grow your business, not to ration your phone system."
— VitalPBX Spokesperson
About VitalPBX
VitalPBX is a sophisticated, enterprise‑grade PBX system built on Asterisk that offers commercial plans and additional add‑ons.
Rather than using a per‑user licensing model, VitalPBX sets its charges according to features and plan tier instead of the number of extensions, enabling organizations to scale from 10 to 5,000 users without facing higher license costs.
VitalPBX serves system integrators, managed service providers (MSPs), internet telephony service providers (ITSPs), IT administrators, and call centers around the globe.
VitalPBX was recognized as the winner of the 2026 INTERNET TELEPHONY Product of the Year Award. Find out more at https://vitalpbx.com.
Joseph Montes
VitalPBX
+1 305-560-5776
email us here
